PM-A/B/C Maintenance, 15W-40 Oil, Labor Rates, Diagnostic Fees & ROs • Level A2-B1
¡Autoriza paquetes de servicio PM-B, valida diagnósticos electrónicos por escáner y aprueba órdenes de reparación (RO) en vivo!
Open Phase 1: Lexicon Decks. Play native audio for the 6 concept decks. Have students repeat in chorus and individual pairs to master technical phonetics.
Switch to Phase 2: Simulator. Guide learners through the 3 interactive challenges. Ask checking questions: "What happens if we adjust this parameter?"
Assign partner roles in Phase 3: Spoken Dialogues. Students practice the 5 scenario frames, alternating speaker and responder roles in fluent English.
Debate Phase 4: Ethics Dilemmas. Then guide all students to Phase 5: Star Award, click the certificate button, and celebrate with confetti!
| Matrícula | Operador / Alumno | Rol | Fase Actual | Puntos | Estrellas | Último Servicio |
|---|---|---|---|---|---|---|
| Cargando operadores en bahía de servicio... | ||||||
Master essential English for booking PM services, understanding labor rates ($140–$200/hr), diagnostic scan tools, OEM vs aftermarket parts, and auditing repair orders.
Click on the speaker icons to listen and practice essential English for PM services, labor rates, repair orders, scan tools, and oil analysis:
Bay 4 Service Pit • 11 Gal 15W-40 Synthetic Blend • Fuel & Oil Filters • Chassis Lube • Oil Analysis Sample
Practice booking PM services, requesting written estimates, negotiating labor rates, and reviewing invoices in English:
"Good morning. I need to book my tractor in for a scheduled PM-B wet service: oil and filter change, primary and secondary fuel filters, and complete chassis grease."
Service Advisor: "We have an open bay right now. Standard PM-B package is three hundred and eighty dollars plus filter parts and hazmat disposal fees.""I also have an intermittent amber Check Engine light on the dash. What is your diagnostic hookup fee, and what is your posted shop labor rate?"
Service Advisor: "Our diagnostic scan tool connection is one hundred and eighty dollars, and our mechanical labor rate is one hundred and sixty-five dollars per hour.""Please provide a written itemized estimate before beginning any major repairs. I am authorizing a maximum not-to-exceed cap of eight hundred dollars without prior phone approval."
Service Advisor: "Noted on the Repair Order: Eight hundred dollar authorization cap. We will call you immediately if additional parts are required.""For the charge air cooler boot, do you stock genuine OEM Detroit Diesel parts, or do you offer a certified heavy-duty silicone aftermarket option?"
Service Advisor: "We have both: OEM Detroit for two hundred and ten dollars, or four-ply reinforced aftermarket silicone for one hundred and forty dollars with a one-year warranty.""Everything matches the estimate: PM-B completed, oil sample bottled, and new intercooler boot pressure-tested. Please process the invoice to my fleet Comchek corporate billing account."
Service Advisor: "Comchek draft verified and paid. Here is your signed invoice and key tag. Your tractor is parked in Bay 2 ready to roll."Your heavy-duty radiator has a crimp seam leak. Shop offers an aftermarket aluminum radiator for $1,200 (6-month warranty) vs OEM Cummins for $1,800 (2-year nationwide warranty). How do you decide?
While lubricating the trailer during a routine PM-A grease service, the lube tech finds a full through-crack in the rear drive brake drum. Can you decline the repair until your home terminal?
You approved a $600 repair cap, but the final invoice is $1,100 because the shop replaced an unapproved sensor without calling you. How do you address this at the counter?
Your lab oil sample report flags copper levels at 45 PPM and iron at 80 PPM. What mechanical component is deteriorating inside the engine block?
Congratulations, Driver! You have successfully mastered PM-A/B/C scheduled maintenance, 15W-40 oil changes, heavy-duty diagnostic scan tools, labor rates, and auditing repair orders in English!